Buying a sauna is a major investment in your health and your home. You’re buying more than just wood, nails and heaters. You want a top-quality product that will last; the company will always be there for you if something goes wrong.
We care deeply about quality and service. We sell only what we ourselves would own and treat all our customers with respect. Smartmak are made to last, with high-quality materials and state-of-the-art production processes.
Our warranty covers the cabin and everything that makes your sauna work: power supply box, thermostat, control panels, all heater panels, steamer, tent, and light bulbs. We want you to use your sauna not worry about repair costs.
We stand behind all our saunas products and want our customers to be satisfied for as long as they own their sauna.
Simply put, if something does go wrong, we’ll fix it.
If your sauna product stops working, call us. We will have you run a few tests and send you any needed replacement parts at no cost to you.
WARRANTY - HARVIA HEATERS
This HARVIA SAUNA heater is guaranteed for one year from date of purchase, and includes all heater parts such as heating elements, controls, contactors, etc.
This guarantee covers faults in manufacture and material only, and includes the exchange of new parts supplied by the manufacturer or importer, after the faulty part has been returned to same. The replacement of parts under warranty does not extend the warranty period beyond the original one year.
The guarantee does not cover defects caused by normal wear and tear, defects caused by improper installation, poor maintenance, or failure to follow the manufacturer’s instructions for installation, use and care, or alterations made to the Sauna product. This guarantee is void if the heater is used improperly, pool or spa water should not be poured over the Sauna stones, as chemicals are harmful to the heater; the Sauna room must be heated for at least 30 minutes before water is poured over the stones; only one or two dippers full of water should be poured over the hot stones at one time. This guarantee will be void if a shower has been installed in the Sauna room.
This guarantee does not cover delivery costs of the faulty part or costs of the person carrying out the repair in the field. This guarantee will be void if installation and wiring is not carried out by a certified electrician or authorized and qualified service repsesentative, who must sign below.
The Smartmak warranty only applies to saunas purchased directly from Smartmakshop.com.
You can send your request to our customer service 👇
Email Us: firstname.lastname@example.org